All Posts Tagged With: "Customer Service"

Great Customer Service: Apple

I had a very positive experience this past week with Apple, Inc. Frankly, I was surprised, but I’m very pleased.

My iPod Touch had been acting a little flaky lately. The Touch is nice because if you are linked to the Internet via wifi with the device, you can purchase music on the device directly from the iTunes store. I love that feature. When you get home, and sync with your computer, the music is automagically loaded to your PC, and any additional artwork, video, data, etc. are downloaded onto your PC automatically.

During the past month or so, I discovered that when I would sync my iPod with iTunes, the music I had just purchased on the iPod would not sync… and would completely …


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